Welcome to OPSIS UK & Ireland Customer Support Helpdesk

The OPSIS Customer Support web site provides our UK and Ireland customers with a variety of resources for your everyday use of our products.

Quick Contact Information

UK Support Helpdesk		Tel: +44 (0)844 815 5752		Email:
R.O.I. Support Helpdesk		Tel: +353 (0)1294 2903		Email:
N.I. Support Helpdesk		Tel: +44 (0)2890 653006		Email:

Helpdesk Info - How to use this website

Please click the menu links to the left for more information about our Customer Support services, or the large Support Resources buttons above for quick links to important sections of this web site. For example:-

• Information, documentation and downloads for Solicitor Case Manager, Practice Management System and Small Practice System can be found in the Case Manager Resources section.
• Accounting and Time Recording procedures and Helpsheets are available within the Millennium Accounts Resources section.
• Search for answers in the Knowledge Base.

For Important Announcements please see the Announcements page.

For 3rd Party Product Support please see our Partners page.

For full Contact Information, including office addresses, Fax numbers, Document Exchange, etc. please refer to the Contacts page.

Note that some sections of the site are password-protected and require you to Login. Please contact us and we will provide the login details.

Helpdesk Opening Times

Business Working Hours (Monday to Friday)

Excluding public and bank holidays times are as follows;

• UK - 9.00am to 5.30pm (full lunchtime cover)
• ROI - 9.00am to 1.00pm, 2.00pm to 5.30pm
• NI - 9.00am to 1.00pm, 2.00pm to 5.30pm

Out of Hours

OPSIS provide support out of business hours by special arrangement only, although there are other occasions when additional support cover is arranged, e.g. to cover financial year end, or Christmas holiday periods.

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OPSIS User Group & The OPSIS Forum

User Group Annual Meetings

The OPSIS User Group accommodates all of our customers, using Millennium Accounts, Millennium Solo, Solicitor Case Manager, PMS and SPS alike and OPSIS organises annual meetings, one for each region, England, Republic of Ireland and Northern Ireland purely for the benefit of OPSIS users.

This is your chance to give us feedback on our service and put forward your opinions on how you want to see our products developed in the future.

The meetings also include updates on all of the OPSIS products with talks and presentations from the User Group Chairman and OPSIS - so this is not only a good opportunity to find out the latest news and developments, but also a chance to put some names to faces of people you speak to when you call in to log your support queries!

The OPSIS Forum

The OPSIS Forum is intended for UK Legal Cashiers, Accountants & Solicitors.

It is a free Online Forum initiative, sponsored by OPSIS and originally requested by members of the OPSIS User Group.

You do not have to be a User Group member to use the Forum!

Just click here to register to join the Forum.

Click the logo below to enter the forum:-

The Forum has been created to allow fellow Legal Cashiers, Accountants, Fee Earners, Executives, Partners, Legal Secretaries and Office Assistants to exchange views, share experiences and gain knowledge.

Topics for discussion could be:-

• General day-to-day Legal Accounting issues
• Solicitors legal practice issues
• Legal Practice Career opportunities
• Office working procedures law firms may encounter.
• OPSIS products; Legal Accounts (Millennium Accounts) and Case Management (Solicitor Case Manager) issues, and any other services provided by OPSIS.
• Development Requests and general discussions of the products.

You can find the OPSIS Forum at:-

forum.Opsisltd.info

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What is Netviewer?

Alternate download location

The OPSIS Helpdesk Team use NetViewer Client for remote support access to your computer.

Click here when asked to by our Support Team.

• Introduction
• Online Demonstrations
• Online Training Sessions

Introduction

Netviewer is the easy-to-use utility that our support team uses to "see" your computer's desktop.

Simply download this small program as instructed by our staff and we will be able to get direct, but safe and secure access to your machine.

Control of the computer can be passed between yourself and our operator, easily and intuitively.

It's quick, easy, reliable and totally private!

Example screenshot of the Netviewer Login

Online Demonstrations

Netviewer can work both ways, and in some circumstances we can use it to "show" you our computer desktop.

This is very handy for our Sales teams to perform occasional Online Demonstrations of our products, provided you have a fast enough Internet connection.

The support from Opsis is excellent especially with the new option of Netviewer. We have used this several times and find it excellent. It is quick and simple to use and removes the worry of not being fully computer literate in order to correct any difficulties we may be having.
Jane O’Brien, Dillons, Dundrum

Netviewer is a great feature in that if a problem arises and needs to be dealt with urgently, help is only a “click” away. I was able to follow what the Support Staff member was doing onscreen to solve the problem. I also learned a few tips and shortcuts which were invaluable!
Christine Boyd, McGrady Collins, Downpatrick

Netviewer Online Training

Improve profitability and morale with cost effective online training solutions

 

ONLY £100.00 for 1st hour!

• Have you taken on new staff since your system was originally installed?
• Are existing staff making a high volume of support calls which are affecting their efficiency and morale?
• Are you approaching an audit, year end or planning some system housekeeping?
• Do you simply feel you would benefit from some refresher training?

There are a multitude of solid business reasons why firms should invest in ongoing training and generally only 2 reasons why they don't:-

COST and INCONVENIENCE !

Hourly Netviewer training overcomes both of these objections by making secure low cost tailored training sessions available to you at your premises over the internet. This is a "live" personal session (not a pre-packaged video course), which means you can ask our trainer questions at any time.

• No need to take staff out of 'work' for a whole day
• Specific training needs can be addressed, making sessions shorter and more focused
• Training slots are more readily available as it doesn't require one of our trainers to be offsite for a full day
• At only £100.00 for the first hour, and then £80.00 (both plus VAT) for each subsequent hour, costs are minimal!

Safe, Secure, Instant and Private

To ensure adequate performance your computer must have:-

Training in your office...

Access to the internet with ISDN (64k) or Broadband ADSL as a minimum A telephone or mobile phone near your computer that can be used at the same time

...from our online training staff.

We will then guide you through a quick and easy download of a small piece of secure software called Netviewer that allows you to 'see' our desktop on your computer during the training session, while simultaneously speaking to you on your phone.

Call us now on 0844 815 5751 to discuss your specific needs - Training has never been so accessible and affordable.

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Customisation & Data Conversions

Customisation

Customising your system to fit your requirements is an important aspect of post-installation configuration which we work with you to achieve.

At OPSIS we recognise that no two Practices are the same. The software can be implemented simply as an off-the-shelf product, but has the added advantage of being totally customised.

Our Technical Support team will ensure seamless installation of your system. The team visit your offices and work alongside your workforce to identify work practices that are specific to the organisation.

Data Conversions

Are you considering upgrading or renewing your existing computer system?

If you are considering switching from another software product we are usually able to save you considerable time and effort by importing its data into our products.

Converting the data from your existing system to OPSIS' accounts software ensures a smooth transition to your new OPSIS system.

There are 2 options available:

Standard Data Conversion: Client details Matter details Full Matter Accounting transactions Advanced Data Conversion: Client details Matter details Purchase Ledger details (optional) Nominal Ledger Accounting transactions (optional) Full Matter Accounting transactions Full Matter Time Recording transactions (optional)

 

The conversion will be managed carefully from start to finish by our Project Manager.

Each part of the process is fully explained and accompanied by comprehensive documentation, so you know exactly what information can be transferred and how it will appear in your new OPSIS system.

First we run a Test conversion, which enables you to check the integrity of the data conversion. Once you are happy with the converted test data, we then run the full "Live" data conversion.

We have a wealth of experience in converting data from a wide variety of legal accounting systems, having performed nearly 100 conversions to date.

For more information on what a data conversion involves please

Here are just some of the systems we have previously converted:-

Software or Database Supplier Microsoft Access based systems Microsoft / bespoke systems Alphalaw 2000 V12 MSS Ltd Alphalaw Junior V7 MSS Ltd Alphalaw Esprit V3 MSS Ltd BCL BCL C-LAW 95 C-Law Solicitors Systems Cognito V6 Cognito Software Ltd Harvest Law MSDOS V4 Rodine Ltd Harvest Law Windows V2.5 Rodine Ltd Italix Italix Ltd Laserforms V6 Laserforms Mountain Software V2 Mountain Software Holdings Nomos V7 NOMOS Osprey V7 Pracctice Ltd Paragon V1 Paragon Legal Software Partner for Windows V2 Technology For Business Phibeta V3 Phibeta Business Systems Pracctice Pracctice Ltd Quaestor Professional Technology UK Ltd Quill QUANTUM QUILL Systems Ltd Quillennium V4 QUILL Systems Ltd SAM V3 Keyhouse Computing SAFE Law V4 Safelaw Solomon/Wisdom V2.01 Avenue Legal Systems Ltd (now TFB) Solomon V2.27 Avenue Legal / Star Computing SOLPRO Solpro Strongbox Peapod Solutions Ltd Timeslips Best Software SB Inc.

 

OPSIS acknowledges any trademarks used are the property of their respective owners.

Data Protection Act 1998

Click here for our Support and Data Conversion Policy regarding the Data Protection Act.

 

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Installation & Training Services

Individual attention

Training is designed to ensure that all users have a sound knowledge of the system.

Staff members are split into groups and comprehensively trained, depending on their specific system requirements.

Training is provided in stages so that you can learn through practical experience, while still having the back-up of our Support team.

Privacy Policy and Website Terms of Use

Full details of OPSIS privacy policy can be found on the Privacy Policy page at OPSIS Corporate Head Office website.

It covers;

• Use of personal data, e-mail subscriptions, cookies,
• Copyright and Liability,
• General website Terms of Use, and
• Information relating to the Data Protection Act 1998 with regard to the various services OPSIS provides.

Product Licencing Agreements / Terms & Conditions

This page provides password protected links where you may access our Product Licencing Agreements Terms & Conditions.

Please contact Opsis either by telephone on +44(0)844 815 5751 orand ask for the Agreements Page Login Name & Password.

After you have obtained the login name and password please click the links in the table below.

Printed copies of these agreements will usually be issued with the product, or on request.

• Please note that it is your responsibility to ensure you have read and agree to our terms and conditions as part of the sales process.
• Acceptance of your order confirmation constitutes your acceptance of these product licensing agreements.
• OPSIS may at any time modify these agreements which may be subject to further amended terms and conditions by giving notice of such modification electronically via the OPSIS web site or otherwise.

We have provided these documents in PDF format (indicated by the image), for you to download and view or print on your computer. To view Adobe Portable Document Format (PDF) files you will need to download Adobe Acrobat PDF Reader, click here to go Adobe's download pages. You will only need to do this once.

Terms & Conditions	Size
The links below are to PDF Format documents	"Save As..." link
General Terms & Conditions These general terms and conditions globally cover, and are issued with, all our products and services. Regardless of any other agreements below, you should refer to this initially, and then followed by the product specific agreement which takes precedence over these general terms.	203Kb
Solicitor Case Manager License Agreement This license covers terms and conditions specifically for our Solicitor Case Manager product. These terms also apply to our Practice Management System and Small Practice System products.	406Kb
Millennium Accounts License Agreement This Limited Use license covers terms and conditions specifically for our multi-user Millennium Accounts product. These terms also apply to our Practice Management System and Small Practice System products.	249k
Millennium Solo License Agreement This Limited Use license covers terms and conditions specifically for our sole practitioner single-user Millennium Solo product.	288Kb
Weblink Application Services License Agreement 1. This Application Services license (WeblinkLicenceAgreement.pdf) covers terms and conditions specifically for our Weblink Online Case Information Services product.   2. In addition we provide the following guarantees for service availability as defined in the Weblink Application Services - Support Level Agreement (WeblinkSLA.pdf).	395Kb       242Kb
Data Protection Act 1998 Support and Data Conversion Policy re Data Protection Act 1998 As a software house we naturally have to perform work of a support or conversion nature on the databases that our software products use. In some instances this will require our customers to send a backup copy of a database to OPSIS' offices for us to fix a problem, or so we can upgrade or convert the database from one software format to another. We may also need to remotely access your computer system for the purpose of supporting our software products. Click here for our Support and Data Conversion Policy regarding the Data Protection Act (you will be taken to the OPSIS head office website).

 

All documentation is copyright © Opsis Practice Management Solutions Ltd. All right reserved. No part of these documents may be reproduced in whole or in part without specific written permission of Opsis Practice Management Solutions Ltd.