Customer Service Questionnaire

This first section is optional but will help us match your response to your support call(s).

You may answer the questionnaire anonymously if you prefer.

Your Name: (optional)

Company Name: (optional)

Support Region:
(the Helpdesk that dealt with your call)

England, Scotland, Wales
Northern Ireland
Republic of Ireland

Support Ref:
(Your support call job / log reference number if known)

Support Call Date:
(if known)

Please answer the following questions:-

1. Please indicate your level of satisfaction of the overall performance of the Help Desk.

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

Yes
No

Yes
No

Yes
No

7. Have you seen any changes in the level of service provided by the Help Desk over the last 12 months?

Better
Same
Worse
N/A

8. How important are our support services to the effective running of your business?

Extremely important
Very important
Important
Not very important
Not important at all

9. How do you rate your relationship with OPSIS as a business partner?

Excellent
Good
OK
Poor
Bad

10. Do our current support opening hours:-

10a) Align to your business needs?

Yes
No

OR

10b) If longer or weekend opening hours would be of interest please specify the additional hours you would prefer:-

11. Please indicate how approachable you have found the OPSIS team to date:-

Very approachable
Approachable
Not approachable
Not applicable,
      as not had contact with them

12. Which of the following front office IT applications do you see as offering the most value to you?

Diary Management
Document Management
Management Reporting
Case Management
Electronic Communication
Budgeting & Forecasting

Yes
No

14. General Comments

We would be grateful for your general comments about OPSIS, both strengths and weaknesses, to help us improve our current service.

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